What lies beneath? The role of informal and hidden networks in the management of crises

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2014) What lies beneath? The role of informal and hidden networks in the management of crises. Financial Accountability and Management, 30(3), pp. 259-278. (doi:10.1111/faam.12038)

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Publisher's URL: http://dx.doi.org/10.1111/faam.12038

Abstract

Crisis management research traditionally focuses on the role of formal communication networks in the escalation and management of organisational crises. Here, we consider instead informal and unobservable networks. The paper explores how hidden informal exchanges can impact upon organisational decision-making and performance, particularly around inter-agency working, as knowledge distributed across organisations and shared between organisations is often shared through informal means and not captured effectively through the formal decision-making processes. Early warnings and weak signals about potential risks and crises are therefore often missed. We consider the implications of these dynamics in terms of crisis avoidance and crisis management.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Fischbacher-Smith, Professor Moira and Fischbacher-Smith, Professor Denis
Authors: Fischbacher-Smith, D., and Fischbacher-Smith, M.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Financial Accountability and Management
Publisher:Wiley Blackwell
ISSN:0267-4424
ISSN (Online):1468-0408
Copyright Holders:Copyright © 2014 The Authors
First Published:First published in Financial Accountability and Management 30(3):259-278
Publisher Policy:Reproduced under a Creative Commons License

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Project CodeAward NoProject NamePrincipal InvestigatorFunder's NameFunder RefLead Dept
479891Under dark skies: Port cities, extreme events, multi-scale processes and the vulnerability of controls around counter terrorismDenis Fischbacher-SmithEngineering & Physical Sciences Research Council (EPSRC)EP/G004889/1BUS - MANAGEMENT