Dekkers, R. and Walsh, S. T. (2013) Review of: Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence by C.M. Chang. Technological Forecasting and Social Change, 80(5), pp. 1028-1029. (doi: 10.1016/j.techfore.2012.10.012)[Book Review]
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| Item Type: | Book Reviews |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Dekkers, Dr Rob |
| Authors: | Dekkers, R., and Walsh, S. T. |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
| Journal Name: | Technological Forecasting and Social Change |
| ISSN: | 0040-1625 |
| ISSN (Online): | 1873-5509 |
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