The management of knowledge during design and implementation of process technologies

Smart, A. , McCosh, A., Barrar, P. and Lloyd, A. (1999) The management of knowledge during design and implementation of process technologies. Creativity and Innovation Management, 8(2), pp. 100-111. (doi: 10.1111/1467-8691.00124)

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Knowledge and learning play a major part in the successful implementation of process technologies. We suggest that managers of implementation projects can improve the initial performance levels of the process in which a new technology resides by ensuring that useful knowledge, present in the organization at the start of the implementation project, is employed to greatest effect during the design of the modified process and that new learning is not lost. This does not necessarily require major investment in computerized systems – merely exploring what potentially useful knowledge is already available within the organization, or can readily be obtained from external contact, may improve the efficiency of technology implementation. Use of available knowledge can also help to speed up the implementation process by reducing the number of, and time required for, the adaptations necessary to get the process to the desired performance level.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Smart, Dr Alison
Authors: Smart, A., McCosh, A., Barrar, P., and Lloyd, A.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Creativity and Innovation Management
ISSN (Online):1467-8691

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