Shaw, R. and Kitzinger, C. (2012) Compliments on a home birth helpline. Research on Language and Social Interaction, 45(3), pp. 213-244. (doi: 10.1080/08351813.2012.699251)
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Abstract
This article examines the ways in which speakers positively assess recipients—a generic practice of complimenting in talk-in-interaction—in the particular institutional context of a helpline for women seeking a home birth. It analyzes the positive assessments (n = 112) produced by a single call-taker across 80 helpline calls. It considers their design, how they are responded to, and the actions (other than or additional to complimenting) they are used to do. The findings support the literature, suggesting that complimenting is an important professional skill, and show both how it is done and its value for the helpline. They also extend our knowledge about complimenting as a social action more generally and about actions other than complimenting that positive assessments can be used to do.
| Item Type: | Articles |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Shaw, Dr Rebecca |
| Authors: | Shaw, R., and Kitzinger, C. |
| College/School: | College of Medical Veterinary and Life Sciences > School of Health & Wellbeing > Health Economics and Health Technology Assessment |
| Journal Name: | Research on Language and Social Interaction |
| Publisher: | Routledge |
| ISSN: | 0835-1813 |
| Published Online: | 03 August 2012 |
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