Gilbert, R., Veloutsou, C. , Goode, M. and Moutinho, L. (2003) A Cross-Industry Comparison of Customer Satisfaction (abstract). In: Academy of Marketing Science Ninth Biennial World Marketing Congress, Perth, Western Australia, June 11-14,
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Item Type: | Conference Proceedings |
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Status: | Published |
Refereed: | Yes |
Glasgow Author(s) Enlighten ID: | Veloutsou, Professor Cleopatra and Moutinho, Professor Luiz |
Authors: | Gilbert, R., Veloutsou, C., Goode, M., and Moutinho, L. |
College/School: | College of Social Sciences > Adam Smith Business School > Management |
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