El-Manstrly, D., Veloutsou, C. and Moutinho, L. (2006) An Empirical Investigation of the Moderator Effect of Switching Costs on the Relationships Between Satisfaction, Trust and Loyalty in the UK Retail Banking Industry. In: 35th European Marketing Academy Conference (EMAC), Athens, Greece, 23-26 May,
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Item Type: | Conference Proceedings |
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Status: | Published |
Refereed: | Yes |
Glasgow Author(s) Enlighten ID: | Veloutsou, Professor Cleopatra and Moutinho, Professor Luiz |
Authors: | El-Manstrly, D., Veloutsou, C., and Moutinho, L. |
College/School: | College of Social Sciences > Adam Smith Business School > Management |
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