Beyond technology acceptance: Brand relationships and online brand experience

Morgan-Thomas, A. and Veloutsou, C. (2013) Beyond technology acceptance: Brand relationships and online brand experience. Journal of Business Research, 66(1), pp. 21-27. (doi: 10.1016/j.jbusres.2011.07.019)

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This paper combines insights from marketing and information systems research to arrive at an integrative model of online brand experience. In this model emotional aspects of brand relationship supplement the dimension of technology acceptance to arrive at a more complete understanding of consumer experience with an online brand. The empirical tests involve structural equation modeling and primary data from a survey of 456 users of online search engines. The results demonstrate that trust and perceived usefulness positively affect online brand experience. Positive experiences result in satisfaction and behavioral intentions that in turn lead to the formation of online brand relationship. Interestingly, brand reputation emerges as an important antecedent of trust and perceived ease of use of an online brand.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Veloutsou, Professor Cleopatra and Morgan-Thomas, Professor Anna
Authors: Morgan-Thomas, A., and Veloutsou, C.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Journal of Business Research
Published Online:10 August 2011

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