Moutinho, L., Albayrak, T. and Caber, M. (2012) How far does overall service quality of a destination affect customers' post-purchase behaviours? International Journal of Tourism Research, 14(4), pp. 307-322. (doi: 10.1002/jtr.856)
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Abstract
In tourism management literature, there are numerous research papers focusing on the determinants of the customers' destination evaluations and how they affect each other. The chief variables to be examined in the literature have been customer satisfaction, perceived value, behavioural intention and service quality. In this study, the authors were inspired by the ‘indirect model’ by Cronin et al. (2000) and generated a conceptual model to determine the overall service quality of a destination and its effect on perceived value, customer satisfaction and behavioural intention by structural equation modelling technique.
| Item Type: | Articles |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Moutinho, Professor Luiz |
| Authors: | Moutinho, L., Albayrak, T., and Caber, M. |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
| Journal Name: | International Journal of Tourism Research |
| ISSN: | 1099-2340 |
| ISSN (Online): | 1522-1970 |
| Published Online: | 14 June 2011 |
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