Renaud, K. and Dyk, T.V. (2001) Tailoring e-commerce sites to ease recovery after disruptions. In: 25th Annual International Computer Software and Applications Conference, 2001, Chicago, Illinois, 8-12 October 2001, pp. 603-608. ISBN 9780769513720 (doi: 10.1109/CMPSAC.2001.960674)
|
Text
tailoring_e-commerce.pdf 604kB |
Publisher's URL: http://dx.doi.org/10.1109/CMPSAC.2001.960674
Abstract
Developers of e-commerce applications are often unrealistic about how their Web site is going to be used, and about possible outcomes during site usage. The most commonly considered outcomes of a user's visit to a site are firstly that the visit culminates in a sale, and secondly that the user leaves the site without buying anything - perhaps to return later. In the second case, sites often "remember" any accumulated items so that a shopper can return at a later stage to resume shopping. In this paper, we consider certain disruptions, such as breakdowns, problems caused by human errors and interruptions, which could affect the outcome of the e-commerce shopping experience. These events have definite and possibly long-lasting effects on users, and applications should therefore be developed to cater for these eventualities so as to enhance the usability of the site and encourage further usage. We develop a model for analysing e-commerce application usage and, using this model, propose an evaluation strategy for determining whether an e-commerce site is resistant to such factors. The proposed evaluation mechanism is applied to three sites to arrive at what we call a "disruption-resistance score".
Item Type: | Conference Proceedings |
---|---|
Status: | Published |
Refereed: | Yes |
Glasgow Author(s) Enlighten ID: | Renaud, Professor Karen |
Authors: | Renaud, K., and Dyk, T.V. |
Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
College/School: | College of Science and Engineering > School of Computing Science |
Publisher: | Institute of Electrical and Electronics Engineers |
ISBN: | 9780769513720 |
Copyright Holders: | Copyright © 2001 Institute of Electrical and Electronics Engineers |
First Published: | First published in Proceedings of the 25th Annual International Computer Software and Applications Conference |
Publisher Policy: | Reproduced in accordance with the copyright policy of the publisher |
University Staff: Request a correction | Enlighten Editors: Update this record