Including Front-Line Workers as Primary Stakeholders in Public-Space HRI

Foster, M. E. et al. (2024) Including Front-Line Workers as Primary Stakeholders in Public-Space HRI. 1st International Workshop on WRRs - Exploring Transdisciplinary Perspectives on Robotic Futures, Boulder, CO, USA, 11 Mar 2024.

Abstract

When a robot is deployed in a public space, that space is almost always an existing workspace, with front-line workers who will need to work alongside the robot when it is deployed and who are crucial to the success of the overall project. We show how these front-line workers have been included alongside other stakeholders in three recent social robotics projects: a socially assistive robot for use in paediatric emergency departments, a guidance robot for visitors to a large university building, and a robot social worker designed to help international students and other new arrivals to navigate processes in a new country. We argue that the contributions of these front-line workers are crucial to the success of any such public-space and should always be taken into account at all stages of the project life cycle.

• Item Type: Conference or Workshop Item
• Additional Information: Poster presentation. This work was partially supported by the UKRI Centre for Doctoral Training in Socially Intelligent Artificial Agents, Grant Number EP/S02266X/1. The authors also wish to thank the SSHRC-UKRI Canada-UK Artificial Intelligence Initiative (ES/T01296/1) for financial support of this work.
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Ashkenazi, Shaul and Blair, Andrew and Ramirez-Duque, Dr Andres and Foster, Dr Mary Ellen
• Authors: Foster, M. E., Ashkenazi, S., Blair, A., Ramirez-Duque, A., Ali, S., Candelaria, P., Hudson, S., Stinson, J., Harris, L., Litwin, S., Nishat, F., Petrick, R. P.A., Lindsay, A., Harris Smith, D., Dumlu, A., and Zeller, F.
• College/School: College of Science and Engineering > School of Computing Science
• Copyright Holders: Copyright © The Author(s) 2024
• First Published: First published in 1st International Workshop on Worker-Robot Relations
• Publisher Policy: Reproduced in accordance with the publisher copyright policy

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Project Code	Award No	Project Name	Principal Investigator	Funder's Name	Funder Ref	Lead Dept
303764		EPSRC CDT - Socially Intelligent Artificial Agents	Alessandro Vinciarelli	Engineering and Physical Sciences Research Council (EPSRC)	EP/S02266X/1	Computing Science
309030		Using AI-Enhanced Social Robots to Improve Children's Experiences in Clinical Settings	Mary Ellen Foster	Economic and Social Research Council (ESRC)	ES/T012986/1	Computing Science