Real-World Evaluation of a University Guidance and Information Robot

Blair, A. and Foster, M. E. (2023) Real-World Evaluation of a University Guidance and Information Robot. In: 15th International Conference on Social Robotics (ICSR 2023), Doha, Qatar, 3-7 Dec 2023, pp. 193-203. ISBN 9789819987184 (doi: 10.1007/978-981-99-8718-4_17)

Abstract

We have developed a social robot to assist an existing support team in a large, recently-built university building designed for learning and teaching. Over the course of a week-long, supervised deployment, we collected long form questionnaire results (N = 59) on attitudes and feelings towards the robot from students and staff. We observed an overall positive response to the robot, but with a wide variety of specific opinions. We describe the limitations and challenges we found with the real-world deployment and outline next steps to allow an unsupervised deployment of the robot as part of the university’s wider service delivery strategy.

• Item Type: Conference Proceedings
• Keywords: Human-robot interaction, field studies.
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Blair, Andrew and Foster, Dr Mary Ellen
• Authors: Blair, A., and Foster, M. E.
• College/School: College of Science and Engineering; College of Science and Engineering > School of Computing Science
• ISSN: 1611-3349
• ISBN: 9789819987184
• Published Online: 03 December 2023
• Copyright Holders: Copyright © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024
• First Published: First published in Social Robotics. ICSR 2023. Lecture Notes in Computer Science 14454:193-203
• Publisher Policy: Reproduced in accordance with the publisher copyright policy

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