Zhang, A. (2014) Quality improvement through Poka-Yoke: From engineering design to information system design. International Journal of Six Sigma and Competitive Advantage, 8(2), pp. 147-159. (doi: 10.1504/IJSSCA.2014.064260)
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Abstract
Toyota production system (TPS) has extensive use of Poka-Yoke (mistake-proofing) devices. Poka-Yoke is also an essential process component of Motorola's Six Sigma strategy. However, Poka-Yoke has been largely ignored in academia. This paper advances the Poka-Yoke theory by formalising information system design (ISD) as a new way of design for Poka-Yoke through multiple case studies. Traditional engineering design Poka-Yoke has proven to be very effective to build quality into production processes. However, its application in non-production processes is very limited due to its reliance on physical features for error detection. In contrast, ISD Poka-Yoke is applicable for both manufacturing and service processes. Integrating wireless devices, ISD Poka-Yoke can even mistake-proof logistics processes which are often mobile in nature. Based on case study results, this paper presents a theoretical framework to unify developments in the design for Poka-Yoke. Practical guidance is also provided for Poka-Yoke implementation.
| Item Type: | Articles |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Zhang, Dr Abraham |
| Authors: | Zhang, A. |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
| Journal Name: | International Journal of Six Sigma and Competitive Advantage |
| Publisher: | Inderscience |
| ISSN: | 1479-2494 |
| ISSN (Online): | 1479-2753 |
| Published Online: | 11 August 2014 |
| Related URLs: |
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