Communicating effectively with inclusion health populations: 2022 ICCH Symposium

Ward, A., Andrews, L., Black, A. and Williamson, A. E. (2023) Communicating effectively with inclusion health populations: 2022 ICCH Symposium. Patient Education and Counseling, 117, 107977. (doi: 10.1016/j.pec.2023.107977) (PMID:37708698)

Abstract

Objective: To describe communication strategies for clinical practice that allow practitioners to work more effectively with marginalised population groups and to discuss how to incorporate these into medical practice. Methods: Active practitioners working in inclusion health and people with lived experience of homelessness and the asylum-seeking process shared their perspectives in the symposium at the 2022 International Conference on Communication in Healthcare (ICCH) and a subsequent conference on empathy in healthcare. The views of attendees were sought. Symposium Discussion: We describe the perspectives shared at the symposia under two main themes: communication needs in people experiencing homelessness and migrant populations, and trauma-informed practice. Conclusions: People experiencing homelessness have more communication challenges compared to the general adult population. Migrant, refugee, and asylum-seeking populations also face the complexity of negotiating unfamiliar healthcare, legal and social systems with the added burden of language barriers. Trauma-informed practice provides a useful framework that can improve communication with these groups.

• Item Type: Articles
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Black, Dr Anna and Williamson, Professor Andrea
• Authors: Ward, A., Andrews, L., Black, A., and Williamson, A. E.
• College/School: College of Medical Veterinary and Life Sciences > School of Health & Wellbeing > General Practice and Primary Care
• Journal Name: Patient Education and Counseling
• Publisher: Elsevier
• ISSN: 0738-3991
• ISSN (Online): 1873-5134
• Published Online: 09 September 2023
• Copyright Holders: Copyright © 2023 The Authors
• First Published: First published in Patient Education and Counseling 117: 107977
• Publisher Policy: Reproduced under a Creative Commons licence