Communicating effectively with inclusion health populations: 2022 ICCH Symposium

Ward, A., Andrews, L., Black, A. and Williamson, A. E. (2023) Communicating effectively with inclusion health populations: 2022 ICCH Symposium. Patient Education and Counseling, 117, 107977. (doi: 10.1016/j.pec.2023.107977) (PMID:37708698)

[img] Text
306382.pdf - Published Version
Available under License Creative Commons Attribution Non-commercial.



Objective: To describe communication strategies for clinical practice that allow practitioners to work more effectively with marginalised population groups and to discuss how to incorporate these into medical practice. Methods: Active practitioners working in inclusion health and people with lived experience of homelessness and the asylum-seeking process shared their perspectives in the symposium at the 2022 International Conference on Communication in Healthcare (ICCH) and a subsequent conference on empathy in healthcare. The views of attendees were sought. Symposium Discussion: We describe the perspectives shared at the symposia under two main themes: communication needs in people experiencing homelessness and migrant populations, and trauma-informed practice. Conclusions: People experiencing homelessness have more communication challenges compared to the general adult population. Migrant, refugee, and asylum-seeking populations also face the complexity of negotiating unfamiliar healthcare, legal and social systems with the added burden of language barriers. Trauma-informed practice provides a useful framework that can improve communication with these groups.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Black, Dr Anna and Williamson, Professor Andrea
Authors: Ward, A., Andrews, L., Black, A., and Williamson, A. E.
College/School:College of Medical Veterinary and Life Sciences > School of Health & Wellbeing > General Practice and Primary Care
Journal Name:Patient Education and Counseling
ISSN (Online):1873-5134
Published Online:09 September 2023
Copyright Holders:Copyright © 2023 The Authors
First Published:First published in Patient Education and Counseling 117: 107977
Publisher Policy:Reproduced under a Creative Commons licence

University Staff: Request a correction | Enlighten Editors: Update this record