From the inside looking out: towards an ecosystem paradigm of third sector organizational performance measurement

Lebec, L. and Dudau, A. (2023) From the inside looking out: towards an ecosystem paradigm of third sector organizational performance measurement. Public Management Review, (doi: 10.1080/14719037.2023.2238724) (Early Online Publication)

Abstract

Effective organizational performance measurement supports the long-term viability of third sector organizations. According to extant literature, it has been driven by accountability, legitimacy and improvement. While some aspects of these are outward-facing, their focus seems to be intra-organizational. Our study shows evidence of a different approach to third sector organizational performance: qualitative data from the Scottish social care third sector suggest a paradigm shift on what drives and enables performance measurement in this sector. Moving away from an instrumental, compliance- and inward-focused approach, our findings point to an organizational performance measurement ecosystem marked by adaptation, sustainability strategies and inter-organizational collaborations.

• Item Type: Articles
• Status: Early Online Publication
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Dudau, Professor Adina and Lebec, Ms Laura
• Authors: Lebec, L., and Dudau, A.
• College/School: College of Social Sciences > Adam Smith Business School > Management
• Journal Name: Public Management Review
• Publisher: Taylor & Francis
• ISSN: 1471-9037
• ISSN (Online): 1471-9045
• Published Online: 27 July 2023
• Copyright Holders: Copyright © 2023 The Author(s)
• First Published: First published in Public Management Review 2023
• Publisher Policy: Reproduced under a Creative Commons license