Gabe-Walters, M., Thomas, M. and Noble-Jones, R. (2021) Lymphoedema care in the mobile unit: a service evaluation of patient experience and attendance rates. British Journal of Healthcare Management, 27(6), (doi: 10.12968/bjhc.2020.0167)
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Abstract
Background/aims: Lymphoedema can be a life-long burden to patients. Value-based lymphoedema services should aim to empower patients and meet expectations of care. This study evaluated the attendance rates and experiences of patients accessing a mobile health unit for lymphoedema care. Methods: A questionnaire was shared with all adult patients with lymphoedema at 16 mobile unit clinics in south Wales over 3 months in 2019. Attendance rates and questionnaire data were explored descriptively. Results: Out of 417 patients, 175 (37%) participated in the study. Of these, a considerable majority (132/148, 89%) expressed a preference for the mobile unit compared to hospital-based services. Reasons for this preference included ease of access, excellent staff and parking facilities. Non-attendance rates of 8% were observed at the mobile unit. Conclusions: Patients favoured attending the mobile unit, suggesting that mobile care is a key aspect of value-based healthcare, allowing services to be planned around patient needs. However, this did not fully resolve the issue of non-attendance. The impact of such community-based services on health outcomes, costs and staff experiences should be explored before widespread adoption is implemented.
| Item Type: | Articles |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Noble-Jones, Dr Rhian |
| Authors: | Gabe-Walters, M., Thomas, M., and Noble-Jones, R. |
| College/School: | College of Medical Veterinary and Life Sciences > School of Medicine, Dentistry & Nursing > Nursing and Health Care |
| Journal Name: | British Journal of Healthcare Management |
| Publisher: | MA Healthcare |
| ISSN: | 1358-0574 |
| ISSN (Online): | 1759-7382 |
| Published Online: | 04 June 2021 |
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