Enabling PSL and value co-creation through public engagement: a study of municipal service regeneration

Dudau, A. , Stirbu, D., Petrescu, M. and Bocioaga, A. (2023) Enabling PSL and value co-creation through public engagement: a study of municipal service regeneration. Public Management Review, (doi: 10.1080/14719037.2023.2203148) (Early Online Publication)

Abstract

PSL shifted focus from collective to individual gains from public services. While beneficial, this comes short of achieving the promise of a comprehensive theory in several respects. We address this problem by: (a) crystallizing the concept of ‘value’ on a spectrum from public to private value and (b) illustrating how engagement varies, too, on that spectrum. In investigating world applications of PSL, we draw on both qualitative and quantitative data, from both service designers and users. We advance knowledge through a public value enhanced PSL theory, and we guide municipalities to draw on engagement to realize value from services.

• Item Type: Articles
• Status: Early Online Publication
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Dudau, Professor Adina and BOCIOAGA, Andreea-Camelia
• Authors: Dudau, A., Stirbu, D., Petrescu, M., and Bocioaga, A.
• College/School: College of Social Sciences > Adam Smith Business School > Management
• Journal Name: Public Management Review
• Publisher: Taylor & Francis
• ISSN: 1471-9037
• ISSN (Online): 1471-9045
• Published Online: 01 May 2023
• Copyright Holders: Copyright © 2023 The Authors
• First Published: First published in Public Management Review 2023
• Publisher Policy: Reproduced under a Creative Commons License