Ethics of Conversational User Interfaces

Lee, M., Sin, J., Laban, G. , Kraus, M., Clark, L., Porcheron, M., Cowan, B. R., Følstad, A., Munteanu, C. and Candello, H. (2022) Ethics of Conversational User Interfaces. In: CHI Conference on Human Factors in Computing Systems (CHI22), New Orleans, Louisiana, USA, 29 April - 5 May 2022, p. 80. ISBN 9781450391566 (doi: 10.1145/3491101.3503699)

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Abstract

Building on the prior workshops on conversational user interfaces (CUIs) [2, 40], we tackle the topic of ethics of CUIs at CHI 2022. Though commercial CUI developments continue to rapidly advance, our scholarly dialogue on ethics of CUIs is underwhelming. The CUI community has implicitly been concerned with ethics, yet making it central to the growing body of work thus far has not been adequately done. Since ethics is a far-reaching topic, perspectives from philosophy, design, and engineering domains are integral to our CUI research community. For instance, philosophical traditions, e.g., deontology or virtue ethics, can guide ethical concepts that are relevant for CUIs, e.g., autonomy or trust. The practice of design through approaches like value sensitive design can inform how CUIs should be developed. Ethics comes into play with technical contributions, e.g., privacy-preserving data sharing between conversational systems. By considering such multidisciplinary angles, we come to a special topic of interest that ties together philosophy, design, and engineering: conversational disclosure, e.g., sharing personal information, transparency, e.g., as how to transparently convey relevant information in a conversational manner, and vulnerability of diverse user groups that should be taken into consideration.

Item Type:Conference Proceedings
Keywords:speech interface, conversational user interface, voice user interface, intelligent personal assistants, CUI, Ethics, human-robot interaction, human-agent interaction, conversational agents, chatbot, speech, communication, emotion, self-disclosure
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Laban, Mr Guy
Authors: Lee, M., Sin, J., Laban, G., Kraus, M., Clark, L., Porcheron, M., Cowan, B. R., Følstad, A., Munteanu, C., and Candello, H.
Subjects:B Philosophy. Psychology. Religion > BF Psychology
Q Science > Q Science (General)
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Q Science > QA Mathematics > QA76 Computer software
T Technology > T Technology (General)
College/School:College of Medical Veterinary and Life Sciences > School of Psychology & Neuroscience
Research Group:Social Brain in Action
Publisher:Association for Computing Machinery
ISBN:9781450391566
Published Online:28 April 2022
Copyright Holders:Copyright © 2022 The Authors
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher
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