Designing for the embedding of employee voice

Abdulgalimov, D., Kirkham, R., Lindsay, S. , Nicholson, J., Vlachokyriakos, V., Dao, E., Kos, D., Jitnah, D., Briggs, P. and Olivier, P. (2023) Designing for the embedding of employee voice. Proceedings of the ACM on Human-Computer Interaction, 7(CSCW1), 45. (doi: 10.1145/3579478)

Abstract

Previous research on employee voice has sought to design technological solutions that address the challenges of speaking up in the workplace. However, effectively embedding employee voice systems in organisations requires designers to engage with the social processes, power relations and contextual factors of individual workplaces. We explore this process within a university workplace through a research project responding to a crisis in educational service delivery arising from the COVID-19 pandemic. Within a successful three-month staff-led engagement, we examined the intricacies of embedding employee voice, exploring how the interactions between existing actors impacted the effectiveness of the process. We sought to identify specific actions to promote employee voice and overcome barriers to its successful establishment in organisational decision-making. We highlight design considerations for an effective employee voice system that facilitates embedding employee voice, including assurance, bounded accountability and bias reflexivity.

• Item Type: Articles
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Lindsay, Dr Stephen
• Authors: Abdulgalimov, D., Kirkham, R., Lindsay, S., Nicholson, J., Vlachokyriakos, V., Dao, E., Kos, D., Jitnah, D., Briggs, P., and Olivier, P.
• College/School: College of Science and Engineering > School of Computing Science
• Journal Name: Proceedings of the ACM on Human-Computer Interaction
• Publisher: Association for Computing Machinery (ACM)
• ISSN: 2573-0142
• ISSN (Online): 2573-0142
• Published Online: 23 April 2023

Related URLs

• Organisation