Client Satisfaction With Veterinary Nurse Consultations in a Corporate Small Animal Practice Group

Lakeman, N., Wolfe, L. and Fontaine, S. (2022) Client Satisfaction With Veterinary Nurse Consultations in a Corporate Small Animal Practice Group. BSAVA Congress 2022, 24-26 Mar 2022. ISBN 9781913859114 (doi: 10.22233/9781913859114.38.7)

Abstract

Client satisfaction is an important element of veterinary interactions, alongside clinical outcomes and patient wellbeing. The questionnaire provided a way to measure client satisfaction outcomes in a means to measure RVN proficiency in the consultation process. This method could be used in the reflective process to measure improvement in consultation methods.

• Item Type: Conference or Workshop Item
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Fontaine, Ms Samantha and Wolfe, Miss Lissann
• Authors: Lakeman, N., Wolfe, L., and Fontaine, S.
• Subjects: S Agriculture > SF Animal culture > SF600 Veterinary Medicine
• College/School: College of Medical Veterinary and Life Sciences > School of Biodiversity, One Health & Veterinary Medicine
• ISBN: 9781913859114
• Copyright Holders: Copyright © 2022 British Small Animal Veterinary Association
• First Published: First published in BSAVA Congress Proceedings 2022
• Publisher Policy: Reproduced with the permission of the Publisher