Interpersonal Conflicts During Code Review: Developers' Experience and Practices

Gonçalves, P. W., Çalıklı, G. and Bacchelli, A. (2022) Interpersonal Conflicts During Code Review: Developers' Experience and Practices. In: 25th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 22), 12 - 16 November 2022, p. 98. (doi: 10.1145/3512945)

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Code review consists of manual inspection, discussion, and judgment of source code by developers other than the code's author. Due to discussions around competing ideas and group decision-making processes, interpersonal conflicts during code reviews are expected. This study systematically investigates how developers perceive code review conflicts and addresses interpersonal conflicts during code reviews as a theoretical construct. Through the thematic analysis of interviews conducted with 22 developers, we confirm that conflicts during code reviews are commonplace, anticipated and seen as normal by developers. Even though conflicts do happen and carry a negative impact for the review, conflicts-if resolved constructively-can also create value and bring improvement. Moreover, the analysis provided insights on how strongly conflicts during code review and its context (i.e., code, developer, team, organization) are intertwined. Finally, there are aspects specific to code review conflicts that call for the research and application of customized conflict resolution and management techniques, some of which are discussed in this paper.

Item Type:Conference Proceedings
Glasgow Author(s) Enlighten ID:Calikli, Dr Handan Gul
Authors: Gonçalves, P. W., Çalıklı, G., and Bacchelli, A.
College/School:College of Science and Engineering > School of Computing Science
Copyright Holders:Copyright © 2022 The Authors
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher
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