Complaints to the Financial Ombudsman Service About Legal Expenses Insurance

Gill, C. and O'Neill, S. (2022) Complaints to the Financial Ombudsman Service About Legal Expenses Insurance. Project Report. Legal Services Board.

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The aim of the present research was to analyse a sample of decisions made by the Financial Ombudsman Service (FOS) on LEI complaints in order to produce a thematic report including summary figures, key issues raised in complaints and case studies. To carry out the research, we sampled 183 decisions on LEI complaints published by FOS between 2019 and 2021 (46 not upheld and 137 upheld). Decisions were analysed in order to identify the issues raised in the complaint, the type of legal issue involved, the rationale for FOS’ decisions, the outcome for the consumer, the remedy awarded and any points of principle arising.

Item Type:Research Reports or Papers (Project Report)
Glasgow Author(s) Enlighten ID:Gill, Professor Chris
Authors: Gill, C., and O'Neill, S.
Subjects:K Law > KD England and Wales
College/School:College of Social Sciences > School of Law
Publisher:Legal Services Board

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