Trust and Privacy Expectations during Perilous Times of Contact Tracing

Farzand, H., Mathis, F., Marky, K. and Khamis, M. (2022) Trust and Privacy Expectations during Perilous Times of Contact Tracing. In: Usable Security and Privacy (USEC) Symposium 2022, San Diego, California, United States, 24-28 April 2022, ISBN 9781891562792 (doi: 10.14722/usec.2022.23015)

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Contact Tracing Apps (CTAs) have been developed and deployed in various parts of the world to track the spread of COVID-19. However, low social acceptance and the lack of adoption can impact CTA effectiveness. Prior work primarily focused on the privacy and security of CTAs, compared different models, and studied their app design. However, it remains unclear (1) how CTA privacy is perceived by end-users; (2) what reasons behind low adoption rates are, and (3) what the situation around the social acceptability of CTAs is. In this paper, we investigate these aspects by surveying 80 participants (40 from Australia, 40 from France). Our study reveals interesting results on CTA usage, experiences, and user perceptions. We found that privacy concerns, tech unawareness, app requisites, and mistrust can reduce the users’ willingness to use CTAs. We conclude by presenting ways to foster public trust and meet users’ privacy expectations that in turn support CTA’s adoption.

Item Type:Conference Proceedings
Additional Information:This publication was supported by the Excellence Bursary Award by the University of Glasgow, joint PhD studentship by University of Glasgow & University of Edinburgh, the Royal Society of Edinburgh (Award number #65040), by an EPSRC New Investigator Award (grant number EP/V008870/1), and by the PETRAS National Centre of Excellence for IoT Systems Cybersecurity, which has also been funded by the UK EPSRC under grant number EP/S035362/1.
Glasgow Author(s) Enlighten ID:Marky, Dr Karola and Mathis, Mr Florian and Khamis, Dr Mohamed and Farzand, Ms Habiba
Authors: Farzand, H., Mathis, F., Marky, K., and Khamis, M.
College/School:College of Science and Engineering > School of Computing Science

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Project CodeAward NoProject NamePrincipal InvestigatorFunder's NameFunder RefLead Dept
309501RSE EnterpriseMohamed KhamisThe Royal Society of Edinburgh (ROYSOCED)65040Computing Science
310627TAPS: Assessing, Mitigating and Raising Awareness of the Security and Privacy Risks of Thermal ImagingMohamed KhamisEngineering and Physical Sciences Research Council (EPSRC)EP/V008870/1Computing Science