Verbal Design: a Participatory Design Approach with Illiterate Patient User Groups

Zeb, K., Lindsay, S. , Shahid, S. and Jones, M. (2018) Verbal Design: a Participatory Design Approach with Illiterate Patient User Groups. In: 2018 ACM Conference Companion Publication on Designing Interactive Systems (DIS '18), Hong Kong, China, 09-13 Jun 2018, pp. 271-275. ISBN 9781450356312 (doi: 10.1145/3197391.3205448)

Abstract

This paper presents a Participatory Design approach focused on applying primarily Verbal Design techniques working alongside illiterate People with Diabetes (PWD) from low socio-economic groups in Pakistan. After gathering a set of initial findings through classic Participatory Design and encountering several challenges, we discuss the development of our Verbal Design Approach in response which uses Narrative Scoping and Persona along with Invisible Design videos to structure and drive discussion and document design. Preliminary work showed that the approach resonated with our illiterate participants.

• Item Type: Conference Proceedings
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Lindsay, Dr Stephen
• Authors: Zeb, K., Lindsay, S., Shahid, S., and Jones, M.
• College/School: College of Science and Engineering > School of Computing Science
• ISBN: 9781450356312