The Medical Authority of AI: a Study of AI-enabled Consumer-Facing Health Technology

You, Y., Kou, Y., Ding, X. and Gui, X. (2021) The Medical Authority of AI: a Study of AI-enabled Consumer-Facing Health Technology. In: 2021 CHI Conference on Human Factors in Computing Systems (CHI '21), 08-13 May 2021, p. 207. ISBN 9781450380966 (doi: 10.1145/3411764.3445657)

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Abstract

Recently, consumer-facing health technologies such as Artificial Intelligence (AI)-based symptom checkers (AISCs) have sprung up in everyday healthcare practice. AISCs solicit symptom information from users and provide medical suggestions and possible diagnoses, a responsibility that people usually entrust with real-person authorities such as physicians and expert patients. Thus, the advent of AISCs begs a question of whether and how they transform the notion of medical authority in people's everyday healthcare practice. To answer this question, we conducted an interview study with thirty AISC users. We found that users assess the medical authority of AISCs using various factors including AISCs’ automated decisions and interaction design patterns, associations with established medical authorities like hospitals, and comparisons with other health technologies. We reveal how AISCs are used in healthcare delivery, discuss how AI transforms conventional understandings of medical authority, and derive implications for designing AI-enabled health technology.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Ding, Dr Sharon
Authors: You, Y., Kou, Y., Ding, X., and Gui, X.
College/School:College of Science and Engineering > School of Computing Science
ISBN:9781450380966

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