An Empirical Study of the Use of Visually Enhanced VoIP Audio Conferencing: The case of IEAC

Ding, X. , Erickson, T., Kellogg, W.A., Levy, S., Christensen, J.E., Sussman, J., Wolf, T.V. and Bennett, W.E. (2007) An Empirical Study of the Use of Visually Enhanced VoIP Audio Conferencing: The case of IEAC. In: 25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007, San Jose, CA; USA, 28 Apr-3 May 2007, pp. 1019-1028. (doi: 10.1145/1240624.1240780)

Abstract

IBM Enhanced Audio Conferencing (IEAC) is a VoIP-based audio conferencing system that, like several other systems, provides a visualization showing who is present and their states (e.g., speaking, muted). This paper presents the first study of the use of such a system. Drawing on log files collected over six weeks of use by over 1300 corporate employees, and interviews with 10 of them, we look at how and why various features of the system are used and what sorts of practices are supported. Our findings shed light on the factors that drive the use of visual enhancements to audio conferencing, and suggest further research topics.

• Item Type: Conference Proceedings
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Ding, Dr Sharon
• Authors: Ding, X., Erickson, T., Kellogg, W.A., Levy, S., Christensen, J.E., Sussman, J., Wolf, T.V., and Bennett, W.E.
• College/School: College of Science and Engineering > School of Computing Science
• Journal Name: Conference on Human Factors in Computing Systems - Proceedings

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