Patterson, D.J., Baker, C., Ding, X. , Kaufman, S.J., Liu, K. and Zaldivar, A. (2008) Online Everywhere: Evolving Mobile Instant Messaging Practices. In: 10th International Conference on Ubiquitous Computing, UbiComp 2008, Seoul, South Korea, 21-24- Sept 2008, pp. 64-73. (doi: 10.1145/1409635.1409645)
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Abstract
In this paper we report on the results of a large scale user survey investigating the status setting and interruption management behavior of mobile instant messaging (IM) users with existing systems. The motivation for this study was to inform the design of interface tools that support users by setting contextually appropriate awareness messages. Our results demonstrate that many desktop IM practices have been appropriated by mobile laptop users, but in the face of increasingly situated computer usage and an "always online" culture, several frictions are emerging between desktop and mobile practices. We find that common assumptions about IM users and the established awareness cues are failing and users are frequently embarrassed and interrupted with negative and sometimes threatening consequences.
| Item Type: | Conference Proceedings |
|---|---|
| Additional Information: | UbiComp 2008 - Proceedings of the 10th International Conference on Ubiquitous Computing 2008, Pages 64-73. |
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Ding, Dr Sharon |
| Authors: | Patterson, D.J., Baker, C., Ding, X., Kaufman, S.J., Liu, K., and Zaldivar, A. |
| College/School: | College of Science and Engineering > School of Computing Science |
| Journal Name: | UbiComp 2008 - Proceedings of the 10th International Conference on Ubiquitous Computing |
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