Ambrose, L. and Pope, L. (2015) Responding to medical error and complaints. In: Brown, J., Noble, L. M., Papageorgiou, A. and Kidd, J. (eds.) Clinical Communication in Medicine. John Wiley & Sons, Ltd.: Chichester, West Sussex, UK ; Ames, Iowa, USA, pp. 108-114. ISBN 9781118728246 (doi: 10.1002/9781118728130.ch17)
Full text not currently available from Enlighten.
Abstract
This chapter summarises the evidence available about the role of communication skills in responding to error. It gives a practical perspective on how communication impacts on error, what types of communication minimise error and how communication can benefit patients when errors happen.
| Item Type: | Book Sections |
|---|---|
| Status: | Published |
| Glasgow Author(s) Enlighten ID: | Pope, Professor Lindsey |
| Authors: | Ambrose, L., and Pope, L. |
| College/School: | College of Medical Veterinary and Life Sciences > School of Health & Wellbeing > General Practice and Primary Care College of Medical Veterinary and Life Sciences > School of Medicine, Dentistry & Nursing |
| Publisher: | John Wiley & Sons, Ltd. |
| ISBN: | 9781118728246 |
| Published Online: | 06 November 2015 |
University Staff: Request a correction | Enlighten Editors: Update this record
Deposit and Record Details
Deposit and Record Details