Fath, B., Fiedler, A., Sinkovics, N. and Sinkovics, R. R. (2022) The Paradox of Distance – New Zealand Businesses During Covid-19. In: van Tulder, R., Verbeke, A., Piscitello, L. and Puck, J. (eds.) International Business in Times of Crisis: Tribute Volume to Geoffrey Jones. Series: Progress in international business research, 16. Emerald Publishing: Bingley, UK, pp. 431-447. ISBN 9781802621648 (doi: 10.1108/S1745-886220220000016023)
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Abstract
The Covid-19 pandemic has quickly transformed the notions of crises and of living in a VUCA (volatile, uncertain, complex, and ambiguous) world into a lived experience. This chapter offers a perspective on how New Zealand businesses experienced and reacted to Covid-19 related management from a distance and with a mindset that was informed by the government’s focus on health and well-being and “being kind.” This exploratory findings from a sample of New Zealand exporters show that technology-supported management of digital distance and trust, infused with a partner-specific exhibition of empathy, fostered successful business relationships during these challenging times.
| Item Type: | Book Sections |
|---|---|
| Keywords: | Covid-19, digital distance, trust, virtuality trap, relationship, empathy. |
| Status: | Published |
| Glasgow Author(s) Enlighten ID: | Sinkovics, Professor Rudolf and Sinkovics, Dr Noemi |
| Authors: | Fath, B., Fiedler, A., Sinkovics, N., and Sinkovics, R. R. |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
| Publisher: | Emerald Publishing |
| ISBN: | 9781802621648 |
| Published Online: | 14 March 2022 |
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