Zhou, F., Wang, X., Lim, M.K. and Liu, Y. (2018) Quality improvement practice using a VIKOR-DMAIC approach: parking brake case in a Chinese domestic auto-factory. In: Wang, S., Price, M., Lim, M. K., Jin, Y., Luo, Y. and Chen, R. (eds.) Recent Advances in Intelligent Manufacturing. Series: Communications in computer and information science, 923. Springer: Singapore, pp. 157-168. ISBN 9789811323966 (doi: 10.1007/978-981-13-2396-6_14)
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Abstract
To improve the product quality and customer satisfaction, Chinese domestic automobile industries tend to perform continuous quality improvement procedure (CQIP). In this paper, an integrated VIKOR-DMAIC approach is developed to boom quality improvement practice. Firstly, the critical quality issue is chosen as the pilot program using VIKOR steps. Then, the Six Sigma method including DMAIC operations is performed to scrutinize the cause of quality issue and regulate strategic proposal. A practical case is presented to validate the integrated approach, and the pilot program improvement sets an example for other quality items.
| Item Type: | Book Sections |
|---|---|
| Status: | Published |
| Glasgow Author(s) Enlighten ID: | Lim, Professor Ming |
| Authors: | Zhou, F., Wang, X., Lim, M.K., and Liu, Y. |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
| Journal Name: | Communications in Computer and Information Science |
| Publisher: | Springer |
| ISBN: | 9789811323966 |
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