Implantação de um sistema integrado de gestão no modelo Software as a Service (SAAS): um estudo de caso em uma pequena empresa de engenharia = Implantation of a management integrated system following the Software as a Service (SAAS) model: a case study involving a small engineering firm

Trevizan Oliveira, B., Pereira Ramos Jr:, M. and Porto de Albuquerque, J. (2010) Implantação de um sistema integrado de gestão no modelo Software as a Service (SAAS): um estudo de caso em uma pequena empresa de engenharia = Implantation of a management integrated system following the Software as a Service (SAAS) model: a case study involving a small engineering firm. Revista Electronica de Sistemas de Informacao, 9(1), (doi: 10.5329/resi.2010.0901005)

Abstract

This paper presents a case study focusing on the implications of the deployment of an integrated information system based on SaaS (Software as a Service) within a small engineering company. We build our theoretical framework based on literature concerning ERP systems (Enterprise Resource Planning) and SaaS, so as to perform an empirical research that relies upon interviews with the employees as a data collection technique. Our results show benefits and difficulties for the company, which were not observed in the literature. The main perceived advantage of the system was its low cost. From the organizational point of view, the process redesign proved to be a simple task, since the company was already certified according to standard ISO 9001 before the system was implemented.

• Item Type: Articles
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Porto de Albuquerque, Professor Joao
• Authors: Trevizan Oliveira, B., Pereira Ramos Jr:, M., and Porto de Albuquerque, J.
• College/School: College of Social Sciences > School of Social and Political Sciences > Urban Studies
• Journal Name: Revista Electronica de Sistemas de Informacao
• Publisher: Faculdade Cenecista de Campo Largo
• ISSN: 1677-3071
• ISSN (Online): 1677-3071
• Copyright Holders: Copyright © 2010 The Author(s)
• First Published: First published in Revista Electronica de Sistemas de Informacao 9(1)
• Publisher Policy: Reproduced under a Creative Commons license