Porto de Albuquerque, J. , Prado, E. P. V. and Raja Machado, G. (2011) Ambivalent implications of health care information systems: a study in the Brazilian public health care system. Revista de Administração de Empresas, 51(1), pp. 58-71. (doi: 10.1590/s0034-75902011000100006)
Full text not currently available from Enlighten.
Abstract
This article evaluates social implications of the "SIGA" Health Care Information System (HIS) in a public health care organization in the city of São Paulo. The evaluation was performed by means of an in-depth case study with patients and staff of a public health care organization, using qualitative and quantitative data. On the one hand, the system had consequences perceived as positive such as improved convenience and democratization of specialized treatment for patients and improvements in work organization. On the other hand, negative outcomes were reported, like difficulties faced by employees due to little familiarity with IT and an increase in the time needed to schedule appointments. Results show the ambiguity of the implications of HIS in developing countries, emphasizing the need for a more nuanced view of the evaluation of failures and successes and the importance of social contextual factors.
| Item Type: | Articles |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Porto de Albuquerque, Professor Joao |
| Authors: | Porto de Albuquerque, J., Prado, E. P. V., and Raja Machado, G. |
| College/School: | College of Social Sciences > School of Social and Political Sciences > Urban Studies |
| Journal Name: | Revista de Administração de Empresas |
| Publisher: | Fundacao Getulio Varagas |
| ISSN: | 0034-7590 |
| ISSN (Online): | 2178-938X |
University Staff: Request a correction | Enlighten Editors: Update this record
Deposit and Record Details
Deposit and Record Details