Barros, V. A., Fantinato, M., Salles, G. M. B. and De Albuquerque, J. P. (2014) Deriving Service Level Agreements from Business Level Agreements: An Approach Towards Strategic Alignment in Organizations. In: Proceedings of the 16th International Conference on Enterprise Information Systems (ICEIS 2014), Lisbon, Portugal, 27-30 Apr 2014, pp. 214-225. ISBN 9789897580291 (doi: 10.5220/0004887202140225)
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Abstract
Business Process Management (BPM) can help organizations in their attempts to align strategies between business and information technology areas. It is not only necessary to address functional properties during the BPM life-cycle, but also process quality and operating constraints, which are usually grouped together as Non-Functional Properties (NFP). However, the most prestigious languages for business process modelling are unable to represent these NFPs, and this creates a gap between the degree of success in identifying functional properties and NFPs as well as between the process modelling and its implementation. We have attempted to fill this gap by proposing the StrAli-BPM (Strategic Alignment with BPM) approach, which is divided in two parts – BLA@BPMN and BLA2SLA: the former seeks to extend the BPMN language by embodying NFPs, in the form of BLAs (Business Level Agreements); and the latter semi-automatically derives a set of SLAs (Service Level Agreements), linked with web se rvices, from a pre-defined BLA. This paper outlines the BLA2SLA part of the StrAli-BPM approach. In addition, it includes a prototype tool developed to validate BLA2SLA and the results of an experiment undertaken to validate it.
| Item Type: | Conference Proceedings |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Porto de Albuquerque, Professor Joao |
| Authors: | Barros, V. A., Fantinato, M., Salles, G. M. B., and De Albuquerque, J. P. |
| College/School: | College of Social Sciences > School of Social and Political Sciences > Urban Studies |
| Journal Name: | ICEIS 2014 - Proceedings of the 16th International Conference on Enterprise Information Systems |
| ISSN: | 2184-4992 |
| ISBN: | 9789897580291 |
| Related URLs: |
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