De Araujo, M. H. and De Albuquerque, J. P. (2014) An Actor-Network Perspective On Business Process Management: A Case Study Of A Brazilian Chemical Company. In: 20th Americas Conference on Information Systems (AMCIS 2014), Savannah, GA, USA, 07-09 Aug 2014,
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Abstract
This paper aims to discuss and highlight the sociotechnical complexity of Business Process Management (BPM) projects. In the pursuit of this goal, we conducted an interpretative single case study in a company that operates in the chemical sector in Brazil. The paper adopts a sociotechnical approach based on the Actor-Network Theory to draw attention to the sociotechnical negotiation strategies and complexity of BPM projects. The results of this paper suggest that the theoretical awareness afforded by ANT allows prominence to be given to certain factors that can affect the success/failure of Business Process Management projects, which are not considered in more traditional studies in the BPM field.
| Item Type: | Conference Proceedings |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Porto de Albuquerque, Professor Joao |
| Authors: | De Araujo, M. H., and De Albuquerque, J. P. |
| College/School: | College of Social Sciences > School of Social and Political Sciences > Urban Studies |
| Journal Name: | 20th Americas Conference on Information Systems, AMCIS 2014 |
| Related URLs: |
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