Performance assessment and accountability in British housing management

Clapham, D. and Satsangi, M. (1992) Performance assessment and accountability in British housing management. Policy and Politics, 20(1), pp. 63-74. (doi: 10.1332/030557392782454123)

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This paper looks at performance assessment in the management of public housing in Britain within the context of the liberalisation of housing policy undertaken in the last decade. In particular, the focus is on the impact of appraisal systems on the accountability of housing management. The paper concludes that appraisal systems have enhanced accountability to government but done little to enhance the legitimate accountability to the consumer of the management service.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Satsangi, Dr Madhu and Clapham, Professor David
Authors: Clapham, D., and Satsangi, M.
College/School:College of Social Sciences > School of Social and Political Sciences > Urban Studies
Journal Name:Policy and Politics
Publisher:Policy Press
ISSN (Online):1470-8442

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