Shaw, E., Lam, W. and Carter, S. (2008) The role of entrepreneurial capital in building service reputation. Service Industries Journal, 28(7), pp. 899-917. (doi: 10.1080/02642060701846820)
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Abstract
This paper uses theories of capital to discuss the impact of non-financial capital on small service firm reputation and performance. As the success of service firms is predicated on the ability to develop relationships and build reputation with key stakeholders, theories of capital provide a relevant conceptual framework for exploring the use of non-financial capital in building such relationships. Drawing on findings from a qualitative study, this paper discusses the economic, human, social, and symbolic capital of a matched-pairs sample of male and female entrepreneurs in the business services sector. The results highlight a relationship between symbolic capital and service reputation. Specifically, the interplay between economic, human, and social capital generates the symbolic capital relevant for service reputation and firm performance.
| Item Type: | Articles |
|---|---|
| Additional Information: | The research team is grateful for the financial support of the Economic and Social Research Council, UK, Award Reference No RES-000-23-0247. |
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Carter, Professor Sara |
| Authors: | Shaw, E., Lam, W., and Carter, S. |
| College/School: | College of Social Sciences |
| Journal Name: | Service Industries Journal |
| Publisher: | Routledge |
| ISSN: | 0264-2069 |
| ISSN (Online): | 1743-9507 |
| Published Online: | 02 December 2008 |
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