What do we know about demand, use and outcomes in primary care out-of-hours services? A systematic scoping review of international literature

Foster, H. , Moffat, K., Burns, N. , Gannon, M., Macdonald, S. and O'Donnell, C. A. (2020) What do we know about demand, use and outcomes in primary care out-of-hours services? A systematic scoping review of international literature. BMJ Open, 10, e033481. (doi: 10.1136/bmjopen-2019-033481) (PMID:31959608)

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To synthesise international evidence for demand, use and outcomes of primary care out-of-hours health services (OOHS). Systematic scoping review. CINAHL; Medline; PsyARTICLES; PsycINFO; SocINDEX; and Embase from 1995 to 2019. English language studies in UK or similar international settings, focused on services in or directly impacting primary care. 105 studies included: 54% from mainland Europe/Republic of Ireland; 37% from UK. Most focused on general practitioner-led out-of-hours cooperatives. Evidence for increasing patient demand over time was weak due to data heterogeneity, infrequent reporting of population denominators and little adjustment for population sociodemographics. There was consistent evidence of higher OOHS use in the evening compared with overnight, at weekends and by certain groups (children aged <5, adults aged >65, women, those from socioeconomically deprived areas, with chronic diseases or mental health problems). Contact with OOHS was driven by problems perceived as urgent by patients. Respiratory, musculoskeletal, skin and abdominal symptoms were the most common reasons for contact in adults; fever and gastrointestinal symptoms were the most common in the under-5s. Frequent users of daytime services were also frequent OOHS users; difficulty accessing daytime services was also associated with OOHS use. There is some evidence to suggest that OOHS colocated in emergency departments (ED) can reduce demand in EDs. Policy changes have impacted on OOHS over the past two decades. While there are generalisable lessons, a lack of comparable data makes it difficult to judge how demand has changed over time. Agreement on collection of OOHS data would allow robust comparisons within and across countries and across new models of care. Future developments in OOHS should also pay more attention to the relationship with daytime primary care and other services. CRD42015029741. [Abstract copyright: © Author(s) (or their employer(s)) 2020. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.]

Item Type:Articles
Additional Information:Funding: This study was funded by the Scottish Government through the Primary Care Division and Health Improvement Scotland.
Keywords:family medicine, general practice, health service use, primary care, service organisation.
Glasgow Author(s) Enlighten ID:Moffat, Dr Keith and Burns, Dr Nicola and Foster, Dr Hamish and Gannon, Ms Maria and O'Donnell, Professor Kate and Macdonald, Professor Sara
Creator Roles:
O'Donnell, K.Conceptualization, Writing – review and editing
Foster, H.Conceptualization, Writing – original draft
Macdonald, S.Conceptualization
Authors: Foster, H., Moffat, K., Burns, N., Gannon, M., Macdonald, S., and O'Donnell, C. A.
College/School:College of Medical Veterinary and Life Sciences > School of Health & Wellbeing > General Practice and Primary Care
Journal Name:BMJ Open
Publisher:BMJ Publishing Group
ISSN (Online):2044-6055
Copyright Holders:Copyright © 2020 The Authors
First Published:First published in BMJ Open 10e033481
Publisher Policy:Reproduced under a Creative Commons License

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