Marketing Scottish social enterprises using a label?

Bonar, I. and Karlsson, P.S. (2019) Marketing Scottish social enterprises using a label? Social Enterprise Journal, 15(3), pp. 339-357. (doi: 10.1108/SEJ-08-2018-0056)

182936.pdf - Accepted Version



Purpose: Social enterprises are competitive businesses in the marketplace, yet insubstantial research has investigated how they market their businesses. This paper aims to investigate the impact a social enterprise label – “Buy the Good Stuff” – used in Edinburgh has had on consumer awareness and explore whether a possible national label could be used as a marketing tool by social enterprises in Scotland. Design/methodology/approach: The study uses a mixed-methods approach, consisting of an online questionnaire with 100 participants and seven semi-structured interviews with representatives of social enterprises involved in the marketing campaign in Edinburgh and representatives of social enterprises who were not involved in the campaign. Findings: Findings indicate that the label used in Edinburgh has had little impact on increasing consumer awareness of social enterprises. However, a national label has the potential to help social enterprises increase consumer awareness. Yet, successful implementation requires thorough design of the label and broad support for its promotion. Practical implications: The paper offers insights into the implementation of a national label. Managers of social enterprises and social enterprise networks should consider the findings when adopting marketing activities. Originality/value: Findings contribute to the sparse literature regarding marketing activities of social enterprises. The paper provides evidence that the broader social enterprise sector and its representatives in Scotland should re-evaluate their position on the introduction of a national label, given that one priority identified for the sector is to create and promote a social enterprise brand which the SE code is not focussed on.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Karlsson-Brown, Dr Paula
Authors: Bonar, I., and Karlsson, P.S.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Social Enterprise Journal
ISSN (Online):1750-8533
Published Online:01 June 2019
Copyright Holders:Copyright © 2019 Emerald Publishing Ltd
First Published:First published in Social Enterprise Journal 15(3):339-357
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher

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