Design-for-error for a Stand-alone Child Health Assessment Tool

Rooksby, M. , Vo, D.-B. , Rooksby, J., Tayarani, M., Huan, R., Vinciarelli, A. , Minnis, H. and Brewster, S. (2019) Design-for-error for a Stand-alone Child Health Assessment Tool. In: 37th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI '19 Extended Abstracts), Glasgow, UK, 04-09 May 2019, ISBN 9781450359719 (doi:10.1145/3290607.3312795)

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Abstract

Designing technology for problem-free operation is vital, but equally important is considering how a user may understand or act upon errors and various other 'stuck' situations if and when they occur. Little is currently known about what children think and want for overcoming errors. In this paper we report on design-for-error workshops with children (age 5-10) in which we staged 3 simulated errors with a health assessment technology. In our developmentally-sensitive study, children witnessed the errors via a puppet show and created low-fidelity models of recovery mechanisms using familiar 'play-things'. We found the children were able to grasp the representational nature of the task. Their ideas were playful and inspired by magical thinking. Their work forced us to reflect on and revisit our own design assumptions. The tasks have had a direct impact on the design of the assessment.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Minnis, Professor Helen and Brewster, Professor Stephen and Vinciarelli, Professor Alessandro and Rooksby, Dr Maki and Rooksby, Dr John and Vo, Dr Dong-Bach and Huan, Rui and Tayarani, Dr Mohammad
Authors: Rooksby, M., Vo, D.-B., Rooksby, J., Tayarani, M., Huan, R., Vinciarelli, A., Minnis, H., and Brewster, S.
College/School:College of Medical Veterinary and Life Sciences > Institute of Health and Wellbeing > Mental Health and Wellbeing
College of Medical Veterinary and Life Sciences > Institute of Neuroscience and Psychology
College of Science and Engineering
College of Science and Engineering > School of Computing Science
ISBN:9781450359719
Copyright Holders:Copyright © 2019 The Authors
First Published:First published in 37th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI '19 Extended Abstracts): LBW0148
Publisher Policy:Reproduced in accordance with the publisher copyright policy
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