Shafti, F., Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, Lake Como, Italy, 16-18 June 2003. (Unpublished)
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Abstract
This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.
| Item Type: | Conference or Workshop Item |
|---|---|
| Keywords: | Service operations, productivity, quality, production management, operation management |
| Status: | Unpublished |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Shafti, Dr Farhad |
| Authors: | Shafti, F., Van Der Meer, R.B., and Williams, T.M. |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
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