On M^{X}/G (M/H)/1 retrial system with vacation: service helpline performance measurement

Yeo, W. M. , Yuan, X.-M. and Low, J. M. W. (2017) On M^{X}/G (M/H)/1 retrial system with vacation: service helpline performance measurement. Annals of Operations Research, 248(1-2), pp. 553-578. (doi:10.1007/s10479-016-2207-3)

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Abstract

This paper analyzes an unreliable MX/G(M/H)/1MX/G(M/H)/1 retrial system with vacation. We present closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for minimizing the average waiting time of orbiting customers. The performance metrics relevant for helpline services are developed. Numerical experiments are conducted to examine the effect of vacation policy on the queue length and busy period of the system.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Yeo, Dr Wee Meng
Authors: Yeo, W. M., Yuan, X.-M., and Low, J. M. W.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Annals of Operations Research
Journal Abbr.:ANOR
Publisher:Springer
ISSN:0254-5330
ISSN (Online):1572-9338
Published Online:05 May 2016
Copyright Holders:Copyright © 2016 Springer Science+Business Media
First Published:First published in Annals of Operations Research 248(1-2): 553-578
Publisher Policy:Reproduced in accordance with the publisher copyright policy

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