How do Complaints Affect those Complained About? An Empirical Investigation Into the Effects of Complaints on Public Service Employees

Gill, C., Hirst, C., Sapouna, M. and Williams, J. (2017) How do Complaints Affect those Complained About? An Empirical Investigation Into the Effects of Complaints on Public Service Employees. Project Report. University of Glasgow, Glasgow.

Full text not currently available from Enlighten.

Publisher's URL: https://esrcjustenergy.files.wordpress.com/2018/01/how-do-complaints-affect-those-complained-about.pdf

Abstract

This report presents the findings of a mixed methods research project investigating the effects of complaints on local authority planning staff and housing association staff in Scotland. The research included an online survey of 132 individuals who had been subject to a complaint and follow-up qualitative interviews with 16 people who had responded to the survey.

Item Type:Research Reports or Papers (Project Report)
Status:Published
Glasgow Author(s) Enlighten ID:Gill, Dr Chris
Authors: Gill, C., Hirst, C., Sapouna, M., and Williams, J.
Subjects:H Social Sciences > H Social Sciences (General)
K Law > K Law (General)
College/School:College of Social Sciences > School of Law
Publisher:University of Glasgow

University Staff: Request a correction | Enlighten Editors: Update this record