The Future of Ombudsman Schemes: Drivers for Change and Strategic Responses

Gill, C., Williams, J., Carol, B. and O'Brien, N. (2013) The Future of Ombudsman Schemes: Drivers for Change and Strategic Responses. Project Report. Legal Ombudsman, Birmingham.

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Publisher's URL: http://www.legalombudsman.org.uk/downloads/documents/publications/QMU-the-future-of-ombudsman-schemes-final-130722.pdf

Abstract

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Item Type:Research Reports or Papers (Project Report)
Status:Published
Glasgow Author(s) Enlighten ID:Gill, Professor Chris
Authors: Gill, C., Williams, J., Carol, B., and O'Brien, N.
College/School:College of Social Sciences > School of Law
Publisher:Legal Ombudsman

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