Confusion, Gaps and Overlaps: a Consumer Perspective on the Current Alternative Dispute Resolution System for Disputes Between Consumers and Businesses

Gill, C., Creutzfeldt, N., Williams, J., O’Neill, S. and Vivian, N. (2017) Confusion, Gaps and Overlaps: a Consumer Perspective on the Current Alternative Dispute Resolution System for Disputes Between Consumers and Businesses. Project Report. Citizens Advice, London.

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Publisher's URL: https://www.citizensadvice.org.uk/Global/CitizensAdvice/Consumer%20publications/Gaps%20overlaps%20consumer%20confusion%20201704.pdf

Abstract

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Item Type:Research Reports or Papers (Project Report)
Status:Published
Glasgow Author(s) Enlighten ID:Gill, Dr Chris
Authors: Gill, C., Creutzfeldt, N., Williams, J., O’Neill, S., and Vivian, N.
College/School:College of Social Sciences > School of Law
Publisher:Citizens Advice

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