Right first time: the influence of ombudsmen on administrative decision-making

Gill, C. (2011) Right first time: the influence of ombudsmen on administrative decision-making. Journal of Social Welfare and Family Law, 33(2), pp. 181-192. (doi: 10.1080/09649069.2011.617077)

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Administrative justice policy has shifted from a traditional concern with redress mechanisms towards a concern with administrative decision-making (decisions of an administrative nature taken by public officials which affect citizens' interests). As a result, ombudsmen are now expected to do more to drive improvements in administrative decision-making. The limited empirical data available present a mixed picture of the influence that ombudsmen may have in this area. A number of factors may increase ombudsmen's influence and, while these factors require further empirical testing, they offer clues to policymakers interested in improving administrative decision-making.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Gill, Professor Chris
Authors: Gill, C.
College/School:College of Social Sciences > School of Law
Journal Name:Journal of Social Welfare and Family Law
Publisher:Taylor & Francis
ISSN (Online):1469-9621
Published Online:14 October 2011

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