Designing consumer redress: a Dispute System Design (DSD) model for consumer-to-business disputes

Gill, C., Williams, J., Brennan, C. and Hirst, C. (2016) Designing consumer redress: a Dispute System Design (DSD) model for consumer-to-business disputes. Legal Studies, 36(3), pp. 438-463. (doi:10.1111/lest.12116)

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Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Gill, Dr Chris
Authors: Gill, C., Williams, J., Brennan, C., and Hirst, C.
College/School:College of Social Sciences > School of Law
Journal Name:Legal Studies
Publisher:Wiley
ISSN:0261-3875
ISSN (Online):1748-121X
Published Online:26 April 2016

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