Capturing the Visitor Profile for a Personalized Mobile Museum Experience: an Indirect Approach

Antoniou, A., Katifori, A., Roussou, M., Vayanou, M., Karvounis, M., Kyriakidi, M. and Pujol-Tost, L. (2016) Capturing the Visitor Profile for a Personalized Mobile Museum Experience: an Indirect Approach. In: 24th ACM Conference on User Modeling, Adaptation and Personalisation (UMAP 2016), Workshop on Human Aspects in Adaptive and Personalized Interactive Environments (HAAPIE), Halifax, Canada, 13-17 July 2016, (Unpublished)

Abstract

An increasing number of museums and cultural institutions around the world use personalized, mostly mobile, museum guides to enhance visitor experiences. However since a typical museum visit may last a few minutes and visitors might only visit once, the personalization processes need to be quick and efficient, ensuring the engagement of the visitor. In this paper we investigate the use of indirect profiling methods through a visitor quiz, in order to provide the visitor with specific museum content. Building on our experience of a first study aimed at the design, implementation and user testing of a short quiz version at the Acropolis Museum, a second parallel study was devised. This paper introduces this research, which collected and analyzed data from two environments: the Acropolis Museum and social media (i.e. Facebook). Key profiling issues are identified, results are presented, and guidelines towards a generalized approach for the profiling needs of cultural institutions are discussed.

• Item Type: Conference Proceedings
• Status: Unpublished
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Pujol-Tost, Dr Laia
• Authors: Antoniou, A., Katifori, A., Roussou, M., Vayanou, M., Karvounis, M., Kyriakidi, M., and Pujol-Tost, L.
• College/School: College of Arts & Humanities > School of Humanities > Information Studies
• Copyright Holders: Copyright © 2016 The Authors
• Publisher Policy: Reproduced with the permission of the author