Review of: Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence by C.M. Chang

Dekkers, R. and Walsh, S. T. (2013) Review of: Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence by C.M. Chang. Technological Forecasting and Social Change, 80(5), pp. 1028-1029. (doi:10.1016/j.techfore.2012.10.012) [Book Review]

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Abstract

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Item Type:Book Reviews
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Dekkers, Dr Rob
Authors: Dekkers, R., and Walsh, S. T.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Technological Forecasting and Social Change
ISSN:0040-1625
ISSN (Online):1873-5509

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