Embracing Empathy: A Universal Approach to Person-Centred, Empathic Healthcare Encounters

Bikker, A. P., Cotton, P. and Mercer, S. (2014) Embracing Empathy: A Universal Approach to Person-Centred, Empathic Healthcare Encounters. Radcliffe Health. ISBN 9781909368187

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Publisher's URL: http://www.radcliffehealth.com/shop/embracing-empathy-universal-approach-person-centred-empathic-healthcare-encounters


This highly practical, user-friendly guide is based on a broad definition of relational empathy in the clinical context. With a clear focus on understanding the patient’s situation, perspective and feelings, and communicating and acting on that understanding in beneficial way, the book establishes the flexible, person-centred CARE Approach. Connecting, Assessing, Responding and Empowering are the four interacting components of the CARE Approach, a flexible framework which has been specifically developed to help practitioners reflect on, practice, maintain and improve their communication skills and to use these skills effectively in helping empower and enable the patient. It is not rigid or prescriptive, rather it provides a broad set of guiding principles depending on the situation and circumstance. It is highly recommended for all healthcare practitioners wanting to improve their patient interactions, and is ideal for individuals, groups or organisations. Easy-to-read and comprehend, it features suggested exercises throughout, and audio and video clips of simulated patient-practitioner encounters to illustrate certain points, and facilitate learning and reflection.

Item Type:Books
Glasgow Author(s) Enlighten ID:Cotton, Professor Philip and Mercer, Professor Stewart and Bikker, Ms Annemieke
Authors: Bikker, A. P., Cotton, P., and Mercer, S.
College/School:College of Medical Veterinary and Life Sciences > Institute of Health and Wellbeing > General Practice and Primary Care
College of Medical Veterinary and Life Sciences > School of Medicine, Dentistry & Nursing
Publisher:Radcliffe Health

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