A national survey of the infrastructure and IT policies required to deliver computerised cognitive behavioural therapy in the English NHS

Andrewes, H., Kenicer, D., McClay, C.-A. and Williams, C. (2013) A national survey of the infrastructure and IT policies required to deliver computerised cognitive behavioural therapy in the English NHS. BMJ Open, 3(2), e002277. (doi:10.1136/bmjopen-2012-002277)

[img]
Preview
Text
75356.pdf - Published Version
Available under License Creative Commons Attribution Non-commercial.

236kB

Abstract

Objective This study aimed to identify if patients have adequate access to Computerised Cognitive Behavioural Therapy (cCBT) programmes in all mental health trusts across England.

Design The primary researcher contacted a targeted sample of information technology (IT) leads in each mental health trust in England to complete the survey.

Setting Telephone, email and postal mail were used to contact an IT lead or nominated expert from each mental health trust.

Participants 48 of the 56 IT experts from each mental health trust in England responded. The experts who were chosen had sufficient knowledge of the infrastructure, technology, policies and regulations to answer all survey questions.

Results 77% of trusts provided computers for direct patient use, with computers in all except one trust meeting the specifications to access cCBT. However, 24% of trusts acknowledged that the number of computers provided was insufficient to provide a trust-wide service. 71% stated that the bandwidth available was adequate to provide access to cCBT sites, yet for many trusts, internet speed was identified as unpredictable and variable between locations. IT policies in only 56% of the trusts allowed National Health Service (NHS) staff to directly support patients as they complete cCBT courses via emails to the patients’ personal email account. Only 37% allowed support via internet video calls, and only 9% allowed support via instant messaging services.

Conclusions Patient access to cCBT in English NHS mental health trusts is limited by the inadequate number of computers provided to patients, unpredictable bandwidth speed and inconsistent IT policies, which restrict patients from receiving the support needed to maximise the success of this therapy. English NHS mental health trusts need to alter IT policy and improve resources to reduce the waiting time for psychological resources required for patients seeking this evidence-based therapy.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Williams, Professor Christopher
Authors: Andrewes, H., Kenicer, D., McClay, C.-A., and Williams, C.
Subjects:R Medicine > R Medicine (General)
College/School:College of Medical Veterinary and Life Sciences > Institute of Health and Wellbeing > Mental Health and Wellbeing
Journal Name:BMJ Open
Publisher:BMJ Publishing Group
ISSN:2044-6055
Published Online:10 February 2013
Copyright Holders:Copyright © 2013 The Authors
First Published:First published in BMJ Open 3(2):e002277
Publisher Policy:Reproduced under a Creative Commons License

University Staff: Request a correction | Enlighten Editors: Update this record