Interpretations of management and modernization at the UK Royal Mail: shifting boundaries and patterns of resistance?

Beirne, M. (2013) Interpretations of management and modernization at the UK Royal Mail: shifting boundaries and patterns of resistance? New Technology, Work and Employment, 28(2), pp. 116-129. (doi: 10.1111/ntwe.12009)

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Abstract

This article develops a critical analysis of Royal Mail modernization, exploring interpretations and reactions among managers, workers and union representatives. By contrast with much of the published research on views and experiences of change at work, it concentrates on the interplay of employee and managerial identities, sensitivities and responses. The findings highlight tensions between and within management and labour, yet also point to shared meanings, cross-boundary affinities and shifting patterns of allegiance that stimulated joint questioning, criticising and resisting behaviour. This was directed at the modernising agenda set by Royal Mail executives, and partnership ties between the company and the Communication Workers Union.

Item Type:Articles
Keywords:Shop floor modernization, organizational restructuring, union partnership agreements, workplace conflict, managerial employment, agency and workplace politics
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Beirne, Professor Martin
Authors: Beirne, M.
Subjects:H Social Sciences > HM Sociology
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:New Technology, Work and Employment
Journal Abbr.:NTWE
ISSN:0268-1072
ISSN (Online):1468-005X
Published Online:18 July 2013

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